Explain change. Act with guardrails.
Touché turns live operational data into clear “why it moved” explanations and safe, governed actions. One place to see what changed, the drivers behind it, and the best next step.
Who is it for
Data leaders
One model layer reused across dashboards, alerts, explanations and actions. Versioned KPIs, lineage and freshness by default.
Ops owners
Clear “why” behind shifts by product, region or cohort. Turn insights into guarded playbooks without leaving your stack.
Executives
A weekly view that explains movement and tracks the follow-through: who ran what action, when, and with what result.
What’s inside
KPI Model Layer
Define metrics once (UI or SQL). Keep versions, dims and freshness goals in one place.
- Lineage & change history
- Reusable across UI, alerts & actions
- Unit tests for critical KPIs
Explain
Plain-English narratives that point to real rows behind the claim.
- Driver breakdowns by cohort
- Links to evidence (tables & charts)
- Confidence scoring
Guarded Actions
Fix issues via playbooks with approvals and limits.
- Tickets, CRM updates, notifications
- Record caps, dry-runs & rollbacks
- Audit trail for every run
Observability
Trust signals for data and actions.
- Freshness, latency, usage
- Error budgets & alerting
- Exportable logs
# Trigger: 7-day inactivity + high ARR
action: "save_at_risk_accounts"
filters:
- inactivity_days >= 7
- arr >= 20000
steps:
- create_ticket: Jira/CSM
- send_nudge: Email + In-app
limits: { max_records: 50 }
approvals: ["ops_lead@company.com"]# Trigger: ETA slippage in West region > 10%
action: "protect_otd"
drivers:
- carrier_delay% by lane
- backorders by SKU
steps:
- reroute_carrier: Lane = West
- pull_forward: SKU in top_backorders
limits: { max_records: 40 }
approvals: ["logistics_mgr@company.com"]Enterprise-grade by default
- SSO/SAML, OAuth2/OIDC • RBAC & tenant isolation
- PII masking • AES-256 at rest • TLS in transit
- Secrets vault • rotation • rate limits
- Exportable audit logs • SIEM forwarding
- Data residency options • private/VPC deployment
{
"event": "action.run",
"actor": "ops_analyst@company.com",
"resource": "playbooks/save_at_risk_accounts",
"approved_by": "ops_lead@company.com",
"limits": {"max_records": 50},
"timestamp": "2025-03-07T12:41:06Z"
}Every action is logged with approver, limits and outcome.
From zero to outcomes
Connect to the systems that matter the most (CRM, billing, support, logistics).
Set targets & freshness, confirm dims/lineage. We include templates for common ops KPIs.
Pick a guarded action (e.g., save at-risk accounts). Approvals + limits on day one.