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Know the KPI. Know the story. Ship the fix.

Touché brings every relevant signal into one place, keeps your KPIs live, explains change in plain English, and lets you act with guardrails - so teams move together, fast.

OTD Target ≥ 92%
Why Touché

Dashboards say what .
Touché shows why and what to do next.

Weekly reviews shouldn’t be detective work. Touché ties KPI movement to real drivers, links to the evidence, and offers auditable actions you can run safely.

Sample explanation

{
  "kpi": "on_time_delivery",
  "period": "last_14d",
  "delta": "-3.2 pts vs prior",
  "drivers": ["Carrier Z late ETAs in West (+19%)", "Backorders on Product L (+12%)"],
  "suggested_actions": ["Open ops tickets for late West orders", "Pull-forward Product L inventory"],
  "confidence": 0.83
}

Every claim links to the rows behind it.

Flow

The Touché loop

Connect SaaS • DB • Files • Webhooks Model KPIs • Versions • Freshness Detect Trends • Anomalies • Alerts Explain Drivers • Evidence • English Act Guarded actions & playbooks

Connect

CRM, ERP, billing, support, warehouses, files, webhooks. Touché normalizes schemas so KPIs stay reliable.

Model

Define KPIs once (UI or SQL). Versioned logic, freshness targets, and lineage baked in.

Detect

Catch anomalies, threshold breaches, and trend shifts as they happen, by segment and cohort.

Explain

Plain-English narratives highlight the drivers and evidence - no guesswork.

Act

Run governed actions: create tickets, update CRM, notify teams, launch playbooks.

Learn

Feedback tightens recommendations and surfaces what consistently moves the metric.

Features

From “huh?” to “handled.”

Unified KPIs

One metric layer with versions, dims, and freshness. Your single source of truth.

Insight Reasons

Driver analysis by region, product, cohort, and channel - no SQL required.

Action Templates

Prebuilt actions with approvals and limits to prevent surprises.

Goals & Alerts

Targets with smart thresholds and weekly digests to keep leaders aligned.

Observability

Usage metrics, traces, and logs for the data team and ops.

Access Control

RBAC, scoped tokens, data residency options, and exportable audits.

On-time delivery Target ≥ 92% 93% +0.6 pts vs prior NPS Target ≥ 50 56 +2 vs prior Revenue (MTD) Target $2.0M $1.73M +4.2% vs prior KPIs are reusable across dashboards, alerts, explanations, and actions.

Define once, reuse everywhere - dashboards, alerts, explanations, and actions.

Integrations

Works where your work already is

OAuth, API keys, service accounts, webhooks.

Plus databases, file stores, and custom REST/GraphQL.

Security

Enterprise-grade by default

  • SSO/SAML, OAuth2/OIDC, scoped tokens
  • RBAC & tenant isolation
  • PII masking, AES-256 at rest, TLS in transit
  • Secrets vault, key rotation, rate limits
  • Audit logs with export & SIEM forwarding
  • Data residency options per tenant
Security posture
Controls you can audit and export anytime.
{
  "event": "action.run",
  "actor": "ops_analyst@company.com",
  "resource": "playbooks/save_at_risk_accounts",
  "approved_by": "ops_lead@company.com",
  "limits": {"max_records": 50},
  "timestamp": "2025-03-07T12:41:06Z"
}

Approvals, limits, and full audit trail make actions predictable.

FAQ
Can Touché use unstructured data?
Yesp-emails, PDFs, CSVs, and logs are parsed, tagged, and linked to KPIs so explanations include evidence.
Do we need engineers to get started?
No. Connectors and the KPI editor get you live fast. Engineering helps for custom metrics or action templates.
How are actions governed?
Every action can require approval, include limits, and produce an audit record. You decide who can run what.
Where does the data live?
Multi-tenant cloud by default with residency options. Private/VPC deployment is available for enterprises.